VoIP Solutions and IP Telephony

Smartvox - a comprehensive professional service

Smartvox supplies packaged and bespoke voice over IP solutions for Internet Telephony Service Providers and businesses (SME's) in the UK and beyond. We don't just supply VoIP equipment, but can also provide your business with a complete range of services including:

Review and analysis of existing systems to identify cost saving opportunities
Complete solution design, product selection and integration planning
Deployment and installation project planning and management
System configuration, re-configuration and ongoing support

Why Voice over IP is right for your business

Cutting costs
Significant savings on International and other calls - Least Cost Routing
Leverage existing data network infrastructure within your entire organisation
Set up free call links between office branches, home workers, key suppliers, etc.

Advanced features and better integration
Seamless telephony integration for home based workers and remote branch offices.
Redirect calls to mobiles or include mobiles and home workers in ring groups.
Advanced feature desktop IP phones (DND, Conference, Pickup, Transfer, BLF keys...)
High quality DECT phones for walkabout users (e.g. warehouse, shop).
Call Centre options such as wired/wireless headsets, ACD, Agent login etc.

Resilience and control
Use Internet telephony in parallel with existing PSTN connections
Options for High Availabilty and integrated Disaster Recovery telephony solutions
Call recording options and extensive call usage reports (call logging).

Specialist solutions

For service providers and advanced VoIP users
We specialise in the provision of telephony gateways, SIP proxy servers and high capacity media servers. Combined to create reliable, cost effective and robust solutions capable of supporting high traffic volumes and extensive user bases, a typical ITSP solution might include:

Load balancing delivering calls to a media server farm
Registrar and Location server with far-end NAT traversal
Transcoding or protocol conversion
Redirection and Intelligent routing based on a range of criteria

Routing and delivery of calls can be under autonomous control using built-in load balancing algorithms or integrated with your existing application servers to provide completely flexible call control.

Proven product portfolio

Smartvox solutions are based on components selected from a portfolio of proven and trusted products selected for their excellent flexibility, functionality and cost effectiveness. This includes two open source, Linux based applications:

Asterisk: the well known and widely used open source telephony server
OpenSIPS/OpenSER (SIP Express Router): a high capacity SIP proxy server

Other products in the portfolio include the following:

	Vegastream VoIP gateways
	Gridborg Media Server
	Voistore VoIP Call Recorder

Professional Services:

Consultancy and Support
Our professional services division can provide consultancy, expert configuration and support of Vegastream, Asterisk, OpenSER, OpenSIPS, Gridborg and Voistore systems. We are happy to help you with initial design and planning through to commissioning and testing.

Check out our new Support pages and Frequently Asked Questions section.

Documentation and Training
The service also extends to technical authoring, preparation of technical documentation, user manuals and powerpoint presentations. These can be used to support your own training sessions or we can run training sessions at your business premises or a training suite arranged by us.